Refund policy
Money Cartel Collection
Return & Refund Policy
At Money Cartel Collection, we appreciate your support and want you to love your purchase. Please review our return policy before placing your order.
Returns
We accept returns within 14 days of the delivery date for eligible items.
To qualify for a return, items must:
Be unworn, unwashed, and unused.
Have all original tags attached.
Be free of stains, odors, makeup, deodorant marks, pet hair, or any damage.
Be returned in their original packaging whenever possible.
Items that do not meet these requirements may be denied and returned to the customer.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
Sale or clearance items.
Bodysuits.
Undergarments or shapewear.
Swimwear.
Accessories (including hats, jewelry, handbags, sunglasses, and socks).
Gift cards.
Exchanges
If you need a different size, we offer exchanges based on product availability. If your requested size is unavailable, you may receive store credit.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable.
Return shipping costs are the customer’s responsibility unless we made an error or sent a defective item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
Your order number.
Clear photos of the item.
Photos of the packaging if applicable.
We will review your claim and provide a replacement or refund if approved.
Return Process
To begin a return:
Contact our customer support team with your order number.
Wait for return authorization before shipping your item.
Ship the item back within the timeframe provided.
Returns sent without authorization may not be accepted.
Store Credit
If preferred, customers may choose to receive store credit instead of a refund. Store credit never expires and may be used on any future purchase unless otherwise stated.
Lost or Stolen Packages
Money Cartel Collection is not responsible for packages marked as delivered by the shipping carrier. If your package is lost or stolen after delivery, please contact the shipping carrier directly to file a claim.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact our customer support team with your order number and we’ll be happy to assist you.
Thank you for shopping with Money Cartel Collection.